SHIPPING AND DELIVERY POLICY


SHIPPING AND DELIVERY
We intend to offer you the best and convenient shipping options, no matter where you reside.
We have tie-ups with a third-party logistical service provider who shall undertake to provide
us with the shipment and delivery services for the order placed through our website.
“Shipment time” shall refer to the time at which your order in part or whole shall leave our
warehouse and shall be handed over to the third-party logistical service provider for delivery
to you.
“Delivery time” shall refer to the time taken by the third-party logistical service provider to
deliver your order to you in either whole or part.
 Shipping time: This refers to the time it takes for products to be shipped from our
warehouse to the destination. The shipping usually takes about 0-1 business days from
the time you place your order through our website.
 We will undertake to provide the logistical service provider with your order within 4
days from the date of you placing the order.
 The Delivery time shall vary anywhere between 4-5 business day that shall be
determined on multiple external factors and also on the terms and conditions put forth
by the Logistical service provider which includes but is not limited to the place of
delivery. The approximate delivery time shall be informed by you.
 Delivery Timeline (Estimated Duration)

Area level Duration of delivery days
Local 3-4
National 5-7
International 15-20

 Delivery days – all days
 The delivery agent assigned by the logistical service provider may contact the
Customer on call, email or SMS before arrival.
 We will not be responsible for any delay in the delivery. Further, we will not be liable
for any damage in transit due to mishandling by the logistics service provider.
 The website shall display an estimated delivery time on the order summary page.

 You will receive an email containing a summary of the order and also the estimated
delivery time upon placing the order.
 The service provider may take longer to deliver due to inter alia: bad weather flight
delays, political disruptions or other unforeseen circumstances. In the event any delay
in delivery is expected, we may, at our sole discretion, intimate you who may have
purchased the same, regarding such delay.
 We will not be held responsible and will bear no liability in case of failure or delay of
delivering including any damage or loss caused due to such delay. Where there is a
likelihood of delay in delivery, you may be notified of the same from time to time.
However, no refunds may be claimed by you for any delay in delivery, which was
caused due to reasons beyond our control.
 If you purchase multiple products in one transaction, we may undertake to deliver the
same together. However, this may not always be possible and shall be subject to the
availability of stock.
 If you wish to get delivery to different addresses, then you shall be required to
purchase the products under separate transactions and provide separate delivery
addresses for each transaction, as may be required. You agree that the delivery can be
made to the person who is present at the shipping address provided by you.
 We will not be liable to compensate for any mental agony caused due to a delay in
delivery.
 We do not charge any cost towards the delivery charges for any delivery placed by
you through us.
 You cannot cancel the order even if the delivery time exceeds the expected time of
delivery.
 We do not allow any exchanges/return or refund regarding the products once sold to
the Customer.
 We will however undertake to accept your request for return if the delivery
obligations are fulfilled by you as specified in the Return and Cancellation Policy.
CASH ON DELIVERY
 We permit and have an option of Cash on Delivery (COD) which can be availed only
for the order values not less than INR 1000 accumulative.

Note: Due to COVID-19, you may experience temporary delays so please allow 3
to 5 extra days for orders to be shipped during this period of pandemic. Any
delays or changes to your order timing will be communicated via email. You may
write to us at care@veraku.com