Refund & Cancellation Policy
We thank you and appreciate your purchase with us. Please read the policy, conditions and
process carefully as they will give you important information and guidelines about your rights
and obligations as our customer, concerning any purchase you make through us. The policy
concerning the processing of the refund, shall be following the clauses as set forth:
RETURN & REPLACEMENT REQUESTS
Upon your purchase of the product through the website, you do not have the right to place a
return request or process a return request on any grounds. If the product so delivered is damaged
when received or if the seal is broken, only upon your acceptance of such product, we will send a
replacement once we receive the defective product. Further, the Company shall arrange the
return pickup and the charges for the same shall be borne by the Company. However, the
confirmation and acceptance of the replacement request are solely at the discretion of the
Company. All replacement shall be completed only upon the delivery agent returning the order
and the products in the same condition as it has received to the registered address of the
PROCESSING OF REFUND
We do not process any refund request under any situations or circumstances. The Customer
agrees to the conditions set herein before making a payment through the platform of the
Company for the purchase of any product. Should the product be damaged or if the seal is broken
on the receipt of the product and if the Company is satisfied with the claim, it may issue a refund
to the source of the payment for all transactions made online. For all cash on delivery, the
Company shall undertake to seek the customer’s account details in order to issue a refund for the
same. All refund processing shall be undertaken only upon a successful investigation initiated by
the Company on the request raised and proofs provided.
All refunds shall reflect into your bank account within 5-7 days from the date of the confirmation
of the refund request by the company.
Please note that your order can only be cancelled before they are packaged for shipping.
The Company at its sole discretion may cancel any order(s):
a. if it suspects a Customer has undertaken a fraudulent transaction, or
b. if it suspects a Customer has undertaken a transaction that is not following the Terms of
c. in case of unavailability of a service, or
d. for any reason outside the control of the Company including causes for delivery related
e. if the Company does not want to do business with the Customer
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the
details of the product as reflected on the platform may be inaccurate due to technical issues,
typographical errors or incorrect service information provided to the Company by a distributor
and in such an event the Company assumes no responsibility for the misrepresentation and shall
not be held liable for the same.
We maintain a negative list of all fraudulent transactions and non-complying Customers and
reserve the right to deny access to such Customers at any time or cancel any orders placed by
them in future. Not with-standing this policy, any specific terms and conditions mentioned on
individual product & service page, and/or as agreed with a Customer before/during/after the
transaction, will override the terms and conditions mentioned herein in case of a conflict.
We may make changes to our products & services, and associated terms & conditions (including
terms and conditions on refund and cancellation), from time to time. You are advised to refer to
our latest terms and conditions on this page and the associated product/service-specific terms and
conditions page before making a purchase.